Calls and meetings
All configuration; each change is written to the audit log and applies from the next call or booking.
The Dinstar gateway: 4 or 8 calls at once
8 SIMs can be 8 ports, or 4 ports with 2 SIMs each. Until the model is confirmed, Velocity allows 4 calls at once and a bridge only when 2 lines stay free. Needed: the model number, whether the PBX can join two SIM lines in one call, and any daily call limit on the SIM plans.
Presence (0024)
- Signals
- Screen locked or idle (browser permission) · Velocity tab closed · phone browser used in the last 10 minutes
- Override
- One tap: At the desk · On the phone · Away; shown until changed
Calls (0022)
- Routes
- Desk browser · phone browser · call through my phone (bridge) · logged elsewhere with a voice note
- Lines
- 4 at once until the Dinstar is confirmed; a bridge uses 2 and is refused if fewer than 2 would stay free
- Family numbers
- Masked for staff: names and the last 4 digits only
Inbound (0023)
- Published number
- The pilot number ending 7710: on the plan, the WhatsApp profile and signatures
- Owner
- The SDR before the consultation; the AA after it
- Ladder
- Desk 12 s · own phone 15 s · in a meeting: leave a question · missed: callback task and standing WhatsApp
Consultation venues (0020)
- Allowed
- Velocity Meet (default) · External: Zoom, notes only
- Experiment
- On: the default alternates, 2 bookings in 3 to Velocity Meet; the SDR or AA can switch with a reason
- Sunset
- 31 December 2026: after it, External needs a reason and the reporting manager's approval
- External capture
- Zoom local recording, a file per participant, uploaded to the consultation; plan draft waits for it
Plan presentation (0021)
- Where
- Velocity Meet only, present mode
- Release
- After the presentation (Send plan at the end) · or before
- Same-call presentation
- Allowed for: Rise middle school (single programme) · SAT tutoring alone · Summer programme support alone
Standing approvals (0025)
Fixed words and named blanks only; changing the words needs a new approval- Booking confirmationYour consultation with {AA} is confirmed for {time}. Join here: {link}Approved by Lavanya, 14 Oct
- RemindersEvening before and 10 minutes before, with confirm or changeApproved by Lavanya, 14 Oct
- Running late{AA} is finishing a consultation and will join in about {minutes} minutesApproved by Lavanya, 14 Oct
- Missed callSorry we missed your call. {Owner} will call you back by {time}Approved by Lavanya, 17 Oct
- Presentation invite{AA} will take you through {student}'s plan on {time}. Your own link: {link}Approved by Lavanya, 17 Oct
- Plan readyHere is {student}'s plan, as we went through it: {link}